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Program Manager

Openings: 1 full-time position | Location: New London, Connecticut (on-site) | Status: Key Personnel

Position Summary

The Program Manager is the Contractor’s senior on-site leader and single point of accountability for contract performance at the National Coast Guard Museum. The role directs Contractor workforce execution, quality control, staffing, reporting, and contract administration while preserving the Government’s authority over policy, collections, public access, safety, and program content.

Essential Responsibilities

• Lead daily Contractor-provided administration, visitor services, volunteer coordination, education support, IT/AV support, exhibit-maintenance support, and event support.

• Supervise Contractor personnel; manage hiring, onboarding, schedules, performance, retention, training, and corrective-action processes.

• Serve as the Contractor’s liaison to the CO and COR for contract performance, status, risks, invoicing support, staffing, and quality records.

• Implement Contractor procedures and performance controls that support Government-approved museum policies and the QASP.

• Manage Contractor labor expenditures, invoice support, staffing costs, and performance records; do not obligate Government funds, approve Government payments, or direct Government employees.

• Coordinate incident, continuity, and risk-response communications through approved channels and maintain required records.

Minimum Qualifications

• Bachelor degree in museum studies, art history, business administration, public administration, or a related field.

• Seven or more years of progressively responsible leadership in a museum, cultural institution, public attraction, or nonprofit environment, including at least three years managing personnel and budgets.

• Demonstrated program-management, workforce-supervision, quality-control, and contract-administration capability.

• Experience working across museum operations, including visitor services, exhibit/collections support, facilities coordination, and public programs.

Preferred Qualifications

• Museum-director, Coast Guard, maritime-history, Federal, or comparable mission-driven cultural-institution experience.

• Crisis/risk management, strategic planning, KPI development, and digital visitor-engagement or collection-management implementation.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.